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Important Announcements:

Please note: Our software products ONLY work with QuickBooks DESKTOP. NOT COMPATIBLE WITH QUICKBOOKS ONLINE, QUICKBOOKS MAC, or RIGHT NETWORKS HOSTING.

Welcome to the Sunburst Software Solutions, Inc. Training, Support & Resource Area!

Last Updated: 30 April 2024
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Sunburst Software Solutions, Inc. Support, Training & QuickBooks Resource AreaThe Sunburst Software Solutions, Inc. "Support, Training & QuickBooks Resource Area" has been designed to provide you with written training articles, as well as Audio/Video training for our QuickBooks integrated applications for Certified Payroll, Contractor Billing, Weighted-Average Overtime, and Payroll Wage Management add-on software.

The home page of our Support & Resource Area (which you are viewing now) is used to notify customers (and visitors) of new program updates and/or enhancements that are available, and recently added training articles for both our software and QuickBooks. 

 


Find the help you need...FAST!  Click a link below.

Certified Payroll Support Center

Construction Application for Payment Solution Support Center

folder Wage Manager Support Center

folder Crew Overtime Entry Support Area

QuickBooks Error Codes & Resolutions

QuickBooks Error Codes & Resolutions

 

Check out our latest announcements and most requested support articles below!

Last Updated: 30 January 2025
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We’re very excited to release this updated version of our CAPS software and we feel that the CAPS Version 6 update has a lot of enhancements that you’ll appreciate, making the billing process faster and your work life easier.  We've also updated our entire manual and all of the CAPS Training videos.  

Last Updated: 30 January 2025
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Recent security changes by Microsoft to Office 365/Office 2016 can cause CPS and CAPS to not be able to access the Excel and/or Word documents when you store CPS or CAPS data on the network. 

Specifically, an error 539 will occur, and possibly others. 

Last Updated: 30 January 2025
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01/16/2025

Yesterday (1/15/2025) we became aware of a new Federal WH-347 Certified Payroll Report from the U.S. Department of Labor, that is to expire on 1/31/2028.  Bookmark this page and visit it often, as we will be providing weekly updates.

Last Updated: 28 August 2024
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8/13/2024

We're pleased to announce compatibility with the New Jersey Wage Hub .CSV Upload requirement that go into effect on 8/15/24.

We have been working on writing the code to create this upload since 7/23/24 and had many questions because of what the instructions said to do versus what the .CSV template asked for.  No one from New Jersey DOL would respond to our emails and we were unable to get through by phone.

We were finally able to get through to someone, spoke to 2 different people in 2 different departments and spent 4 hours on the phone before getting these questions answered.

The upload do work as we just finished a remote with a customer going through the entire process.

Last Updated: 30 January 2025
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Here's what we know about what's going on with the new DIR website.

Please use Help --> Check for Updates OFTEN, as we are releasing updates constantly as we discover problems with uploads to the new DIR system.  We are having to make modifications to things that have worked accurately and reliably since 2015!

If you are having issues uploading your certified payroll data into the "new California DIR website" - just be patient and let DIR get the kinks worked out!  Please contact DIR if you are experiencing issues with their website.   

When the notice back in February about DIR's plans to revamp the Public Works website services including the eCPR system, we immediately got in touch with our contact person at DIR.  We were assured that nothing was going to change in the actual XML file that CPS creates, the only change would be where & how you submit the upload files.

Last Updated: 16 January 2025
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Have/did you received the DREADED email from Intuit stating "Your QuickBooks Desktop 2021 software will be discontinued"?

Ok, so don't panic!  QuickBooks desktop isn't going away right this very minute........ but you do need to keep reading!

Last Updated: 27 February 2024
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Connecticut Department of Transportation (CTDOT) has teamed up with the American Association of State Highway and Transportation Officials (AASHTO) and is now requiring ALL prime and subcontractors working on DOT projects with federal funding to submit certified payrolls into the AASHTOWare Project Civil Rights and Labor™ (CRL) Management System.  Sunburst is pleased to announce the release of compatibility for the AASHTO Certified Payroll Upload for Connecticut DOT.

Last Updated: 13 March 2024
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Unfortunately, our software will not run on Right Networks

Hosting QuickBooks is tricky.  Each QuickBooks hosting platform is different.  Some offer dedicated hosting while other only offer shared hosting.  And the differences are like 'night and day', or like 'living in a palace vs a shared apartment'.

  • Dedicated hosting provides an exclusive physical server that is only available to you, nobody else is using the same server which is running only your applications, including QuickBooks.  This is equal to you having a physical server in your office.
  • A shared hosting environment in which your application(s), like QuickBooks, run on the same physical server (even if it has been configured as multiple virtual servers) with many other users is just that, ‘shared’ and the resources (processors, processor cores and memory) are also shared.
Last Updated: 13 March 2024
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Unfortunately, we will probably never be able to release versions of our software that are compatible with QuickBooks Online. 
 
We have been waiting since 2008 for Intuit to provide the same features/functionality in QBO that there is in the desktop version and then of course if they do add the same features/functionality - they still need to allow 3rd party developers to access that data.
Last Updated: 23 January 2024
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This help document is a great setup guide for anyone who is also needing to upload certified payroll information to LCPtracker, Prism, California DIR, or who wish to utilize the Audit Friendly Report in California and need to report the hourly fringe benefit values of prevailing wage fringe benefits.

Last Updated: 28 January 2025
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Below are the most common errors or problems that you could encounter when attempting to Preview or Print your final reports - including a SPINNING HOURGLASS, Run Time Error 91, Run Time Error 429 - Active X Component, Error 80010105 Automation Error, Invalid Registration, and more.

This article also addresses what happens when Office 2016/365 has NOT been licensed or activated and when more than one version of Office is installed on your computer.

Last Updated: 28 January 2025
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A recent Windows 10 update has caused issues when previewing and printing AIA Billings and Certified Payroll Reports.  While we have put in some workarounds they are only band-aids.  There are two ways to resolve this - a quick fix and what is hopefully the "real" resolution.  This article deals with both programs as the resolution is similar for each

Last Updated: 18 July 2024
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The solutions below are used to diagnose and solve the following QuickBooks Error Codes: 80040401, 80040402, 80040403, 80040404, 80040405, 80040406, 80040407, 80040408, 80040409, 8004040A, 8004040B, 8004040C, 80040416, 80040417, 80040418, 8004041B, 8004041C, and 8004041D.

Last Updated: 30 April 2024
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AND Resolving Common User Errors When Using Construction Application for Payment Solution

Common QuickBooks user errors not only compromise the integrity of your billing history in Construction Application for Payment Solution; but do not leave a visible documented history of the projects progress in QuickBooks.  This article will teach you best practices when generating your billings when using CAPS in conjunction with QuickBooks.

Last Updated: 18 July 2024
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While a normal or familiar error message box will not appear when employees are not being classified correctly on the final certified payroll reports, it will be easily recognized when you preview or print your certified payroll reports. Use the following information to diagnose WHY your employees are not being classified correctly.  HINT this is not a program error!

Last Updated: 18 July 2024
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A guide for verifying and troubleshooting the accuracy of your final certified payroll reports before you submit them is an important step in your overall success in using Certified Payroll Solution and getting paid on time.  TIP: on the Federal WH-347 form the dollar amounts from Gross Wages All Jobs through Net Wages for the week SHOULD match the QuickBooks paycheck.