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Before contacting support - you must FIRST be certain that the source IIF file that you wish to cleanup can be imported. The program is NOT able to work magic with error on an edited or corrupt IIF File. So create a new, empty QuickBooks company file and see if the IIF file that you want to clean up can be imported. If it does not import, chances are extremely likely that the cleanup utility will not help, and just may make matters worse. The source IIF file must be error free.
Support is handled via email ONLY.
Phone support is billable.
We will need both the source and the output IIF files AND a detailed description of what you think is wrong.
Email this information to either support or sales at sunburstsoftwaresolutions dot com, with a subject of IIF Cleanup Support.
Telephone training is billable.
Free Audio/Video training is provided below.
Also, be sure to download the pdf IIF Inactive Cleanup Utility Manual & User Guide (2.29 MB) , a comprehensive pdf document with lots of screenshots.