Important Announcements:

Our software products ONLY work with QuickBooks DESKTOP.  NOT COMPATIBLE WITH QUICKBOOKS ONLINE or QUICKBOOKS MAC.

 
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  • 10/29/19 - New Jersey Certified Payroll form & Statement of Compliance (MW-562) Update complete and available. For more information AND COMPLETE INSTRUCTIONS FOR HOW TO OBTAIN THE UPDATE AND SETUP visit this page - New Jersey Certified Payroll Major Changes 10-2019
  • 10/29/19  - The City of New York, Office of the Comptroller, Bureau of Labor Law has released a REVISED/UPDATED certified payroll reporting form - which went into effect IMMEDIATELY.  To obtain the new form visit this page - City of New York Certified Payroll Update Available
  • 10/08/19 - Microsoft Security Changes Result in Error 539 when printing.  Read this support article & download instructions to resolve this error.
  • 10/01/19 - We have just been made aware of DRASTIC changes to the reporting requirements for New Jersey.  We are working diligently on updating our software to meet these new requirements.  Please bear with us.
  • 9/16/19 QuickBooks DESKTOP 2020 compatibility available, read more here........
  • 4/23/18 U.S. Department of Labor issues NEW WH-347 - expiring 4/30/2021.  Read more here including instructions for updating your software.
  • Compatible with the PRISM Compliance Management electronic upload currently being required for City of San Diego, CA prevailing wage projects.
  • Compatibility with the California eCPR system has been available and working since 6/10/2015.  For more information on California eCPR (Electronic Certified Payroll) for QuickBooks.  

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Sunburst Software Solutions, Inc. Return Policy

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Sunburst Software Solutions, Inc. Software Return Policy

We believe that our Software License Agreement, Software Return Policy, Privacy Policy, and Software Support Policy, are straightforward and fair.  We have, therefore, placed them on our website for your inspection prior to purchase.

Return Policy:

Product returns are not fun for anybody, in fact, they are a downright pain for all involved, and we try to do everything we can to keep them to a minimum.

Because we already know that all the products work as represented, and have since November 2000 (that's confirmed in the user reviews), the most common reason for a return would be that the software simply did not fit your needs.

We encourage you to carefully review the information we have made available on this website; including Product Detail Pages, on-line product presentations, whitepapers, frequently asked questions, customer references, articles, request a FREE trial, etc., before you make your purchase.

In addition, you are encouraged to call us to discuss any product that you are interested in but still have questions about, you will find that our support staff is extremely knowledgeable about QuickBooks, Prevailing Wage mandates, and AIA billing.  We will be pleased to answer any questions, engage in an in-depth discussion about how the products work, and how they might be of benefit to you.

Since we offer a trial version of our software (available upon request from EVERY page of this website) before any money is spent, returns are expressly prohibited.  No Refunds under any circumstances.

In the event of a defective CD

Defective CD's sometimes happen, and will promptly be replaced by Sunburst Software Solutions, Inc. upon notification by the customer.  All replacement CD's will be shipped Priority Mail through the US Postal Service.

NOTICE:

This return policy has become part of our End User License Agreement, effective August 1, 2003 to comply with VISA, MasterCard, and American Express mandates that require proof of Return Policy Disclosure for all sales.  Our End User License Agreement is:

  • displayed on our website
  • enclosed in printed form as part of our software manuals
  • included in the Program's Help file
  • must be accepted prior to ordering (purchasing or paying for) the software
  • and must be accepted prior to the ability to fully download and/or install the software

 

And as such, constitutes signed proof of prior disclosure of the policy.

 

 

 

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