Folder Certified Payroll Solution How-To Support Videos
This section contains several short videos which cover our most frequent Support Calls. All of the information in these videos also have written instruction in our printed and .pdf manuals as well as in the In-Program Help file (accessed from the big ? mark in the lower right corner of each window).
Topics covered include: How to backup your data, How to restore your data, how to find your "lost" data, and more.
These videos have been created in an mp4 file format - which means they should run using whatever video software you have installed on your computer; heck they even work with the HP MediaSmart Video player on my laptop!
Documents
video How to Restore Your CPS Data Popular
By Sunburst Software Solutions, Inc. 8826 downloads
Restoring a backup is going to save you a ton of time if your computer crashed, was compromised by a virus or you are simply moving to a new computer. Without having a backup to restore, you'll need to set everything up from scratch.
" />Need to restore your Certified Payroll Solution (CPS) data, but aren't sure how to?
Maybe you aren't sure where your backups are located - learn how to use the "Search" function on your computer to locate your Cps Data *.zip file and restore it.
Restoring a backup is going to save you a ton of time if your computer crashed, was compromised by a virus or you are simply moving to a new computer. Without having a backup to restore, you'll need to set everything up from scratch.
video How to Roll-Up/Combine Certified Payroll Reports Popular
By Sunburst Software Solutions, Inc. 13590 downloads
This video will demonstrate 4 different options in which you can generate certified payroll reports:
- All jobs and sub-jobs are rolled up to the "Customer" level
- All sub-jobs, sub-sub-jobs, etc. are rolled up to the "job" level
- All jobs, sub-jobs, etc. are rolled up 1 level
- Customers, jobs, sub-jobs, sub-sub jobs, etc. are reported at the level they are entered in QuickBooks.
18 minutes.
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Job costing needs sometimes do not match the requirement of certified payroll report generation, for example:
You are awarded a job which involves work on several different buildings, for job costing purposes you've created a QuickBooks Job record for the entire project and then you created sub-jobs for each building - so you could generate accurate job costing reports. However, the GC wants a single certified payroll report for the entire project.
This video will demonstrate 4 different options in which you can generate certified payroll reports:
- All jobs and sub-jobs are rolled up to the "Customer" level
- All sub-jobs, sub-sub-jobs, etc. are rolled up to the "job" level
- All jobs, sub-jobs, etc. are rolled up 1 level
- Customers, jobs, sub-jobs, sub-sub jobs, etc. are reported at the level they are entered in QuickBooks.
18 minutes.
video How to Save Your Certified Payroll Reports to Excel Popular
By Sunburst Software Solutions, Inc. 14215 downloads
Want/need to save your Certified Payroll Reports to Excel but don't know how? This video will teach you how in just over 5 minutes and 4 easy steps!
The video also discusses some common reasons as to "why" you might want to save the to Excel. If it's because you want to email them to someone, you might be better off printing them to a pdf file.
video How to Troubleshoot & Correct a Timecard/Paycheck Mismatch Error Popular
By Sunburst Software Solutions, Inc. 8858 downloads
A common error or message window that can appear when running your certified payroll reports is a Timecard/Paycheck mismatch.
A Timecard/Paycheck mismatch can occur:
- If you delete/change a timecard entry when creating the actual paycheck
- If the dates you entered are incorrect
- If you have voided paychecks
This video will teach you how to troubleshoot and correct a Timecard/Paycheck mismatch.
video How to Troubleshoot When Deductions and/or Net Wages Are Incorrect on Your Final Reports Popular
By Sunburst Software Solutions, Inc. 8640 downloads
Troubleshooting why deductions and/or net wages are not correct on your final certified payroll reports can be a grueling task for us and for you - we have to ask you a LOT of questions because you have all the information right in front of you and we don't.
Most of the time, the problem is due to incorrect linking or assignments in the items that you'll find from the Linked Data menu -> Deductions.
This video will cover the most common (and a few not so common) reasons why these items aren't coming out correctly and how to fix them.