Welcome to Sunburst Software Solutions, Inc. Training, Support & Resource Area!
The Sunburst Software Solutions, Inc. "Support, Training & QuickBooks Resource Area" has been designed to provide you with written training articles, as well as Audio/Video training for our QuickBooks integrated applications for Certified Payroll, AIA billing, weighted-average overtime, and payroll wage management add-on software.
The home page of our Support & Resource Area (which you are viewing now) is used to notify customers (and visitors) of new program updates and/or enhancements that are available, and recently added training articles for both our software and QuickBooks.
If you aren't able to see what you are looking for - use the Search box on the left and type in some key words for the information you are looking for.
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Check out our latest announcements and most requested support articles below!
We have released a major upgrade for the Certified Payroll Solution program (Version 5.0.638), which you MUST download and install at your earliest convenience. Please note that our software update delivery method/procedure has changed, so please be sure to read this entire support article carefully!
This update includes a new Federal WH-347 which will expire in 2018.
Beginning Monday 9/22/2014, QuickBooks Pro/Premier 2015 and Enterprise 15.0 compatibility will be available to download and as update for current customers and built into the software for new customers and/or trial users.
In addition to the QuickBooks compatibility updates, we have also provided the following program updates and/or enhancements.
Looking for information about what's new in QuickBooks 2015? Visit our blog for more information.
Our office will be closed Wednesday November 26 through Friday November 28, 2014 for the Thanksgiving Holiday. We will reopen on Monday December 1, 2014. There will be NO PHONE SUPPORT during this time. Search our Support Area. We intend to respond to email within 24-48 hours.
To contact Nancy - use sales at sunburstsoftwaresolutions.com
To contact Ben - use support at sunburstsoftwaresolutions.com
8007007F - Automation Error - Error Connecting to the QuickBooks File - QuickBooks 2014 & Windows XP or Server 2003
The Error Code 8007007F - Automation Error, The specified procedure could not be found resulting in an Error Connecting to the QuickBooks file is a NEW bug or error introduced by Intuit with the release of the R6 patch for QuickBooks 2014 (Pro, ALL Premeir verions as well as Enterprise 14.0) which occurs ONLY for those still running Windows XP or Server 2003.
We are pleased to announce compatibility with the MnDOT's customized version of the AASHTO Trns•port® Payroll Spreadsheet. Program update is available in Beta status beginning today.
Update 7/2/2014: This is now a final release update (Version 5.0.609) and is included in ALL new installations.
An important note regarding the Heartbleed Security Breech - On our site we do not use SSL, therefore, we have not been affected by this bug. We have always left the processing of all secure credit card information to Authorize.Net and they have NOT been affected by this issue.
If you have questions as to whether a site is infected use this link
To find more information about this Heartbleed:
This support article provides information on program enhancements and/or form updates for Certified Payroll Solution and Construction Application for Payment as of 4/1/2014
QuickBooks 2014 is scheduled for release on 9/23/2013 and we are happy to announce that we have compatibility updates available at this time. Read this article for information about some of our favorite new features found in QuickBooks 2014 as well as how to obtain compatibility updates if you are a current customer.
Anytime, Anywhere Access using your Desktop PC or laptop...
Our Certified Payroll and AIA Billing add-ons for QuickBooks have helped contractors achieve their business goals since October 2000; by turning hour's worth of manual work into minutes via automated processes ----- and it just got even better!
We've launched a new website specifically for QuickBooks Support & Training. Visit Learn to Use QuickBooks in your construction business.
Is There a New Windows Vista, 7, or 8 Computer in Your Future?
Buying a new computer and installing ALL of your software is a big task for most companies. In reality, it takes quite a bit of research, planning, and time. Windows Vista, 7, and 8 are MUCH DIFFERENT from Windows XP and there are several new rules that you have to follow.
Are you planning on purchasing a new computer -or- do you have a new computer? Follow these instruction for moving your Certified Payroll, AIA Billing or Crew Overtime Entry Solution program and data to a new computer.
Make sure your computer tech reads this article and Is There a New Computer in your future? Buying a New Computer.
How to Fulfill Your Certified Payroll Reporting Requirements - 2 hour webinar on CD
How Does Sunburst Software Solutions, Inc. Work with ProAdvisors, Bookkeepers, Accountants, Consultants & IT Professionals? This is a question that we are frequently asked, so please let us state for the record............
Microsoft Office Click-to-Run and trial versions (Starter Edition) do not have the same functionality as a full retail version of Microsoft Office. When you purchase a new computer, it is quite likely that one of these comes pre-installed on it. If you use our software - OR - frequently export data from QuickBooks to Excel you will need to own a full retail version of Microsoft Office. This article explains how to obtain a full retail version of Office. Please make sure that your computer IT guy is aware of this.
80040408 - Could not start QuickBooks, Windows Vista & Windows 7 Users
AND Resolving Common User Errors When Using Construction Application for Payment Solution
Common QuickBooks user errors not only compromise the integrity of your billing history in Construction Application for Payment Solution; but do not leave a visible documented history of the projects progress in QuickBooks. This article will teach you best practices when generating your AIA Bills.
While a normal or familiar error message box will not appear when employees are not being classified correctly on the final certified payroll reports, it will be easily recognized when you preview or print your certified payroll reports. Use the following information to diagnose WHY your employees are not being classified correctly. HINT this is not a program error!
A guide for verifying and troubleshooting the accuracy of your final certified payroll reports before you submit them is an important step in your overall success in using Certified Payroll Solution and getting paid on time. TIP: on the Federal WH-347 form the dollar amounts from Gross Wages All Jobs through Net Wages for the week SHOULD match the QuickBooks paycheck.
Below are the most common errors or problems that you could encounter, when attempting to Preview or Print your final reports; including a spinning hourglass, Run Time Error 91, Run Time Error 429 - Active X Component, Error 80010105 Automation Error, Invalid Registration, and more.
Do you have the latest updates for your Certified Payroll Solution, Construction Application for Payment Solution, or Crew Overtime Entry Solution software? We notify each and every active customer when "major" software enhancements or compatibility updates are available via email. However, we do not automatically install them for you - that's up to you.
The solutions below are used to diagnose and solve the following QuickBooks Error Codes: 80040401, 80040402, 80040403, 80040404, 80040405, 80040406, 80040407, 80040408, 80040409, 8004040A, 8004040B, 8004040C, 80040416, 80040417, 80040418, 8004041B, 8004041C, and 8004041D.
QuickBooks Training & Special Events:
Join us on the 2nd Wednesday of each month, from 5-6 p.m. EST, on Google+ for the QuickBooks for Contractors hangout!
- Certified Payroll Solution Updates: WH-347, LcpTracker, Ohio DOT & more
- QuickBooks 2015 Compatibility Announced & Other Updates
- Office Closures 2014
- Compatibility for MnDOT AASHTO Trns*port Payroll Spreadsheet
- Regarding the Heartbleed Security Breach
- News & Updates April 1, 2014
- QuickBooks 2014 is here and we're ready!
- Urgent news about QB 2013/Enterprise 13 & Sunburst Software Solutions
- 5/17/2013 - News, Tradeshows, & Vacation Schedules
- New QuickBooks Support & Training Website