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Product returns are not fun for anybody, in fact they are a downright pain for all involved, and we try
to do everything we can to keep them to a minimum. Because we already know that all the products work as
represented and have since November 2000 (that's confirmed in the user reviews), the most common reason for a
return would be that the software simply did not fit your needs.
We encourage you to carefully review the information we have made available on this website; including
Product Detail Pages, on-line product presentations, whitepapers, frequently asked questions, customer
references, articles, etc. before you make your purchase.
In addition, you are encouraged to call us to discuss any product that you are interested in but still
have questions about, you will find that our support staff is extremely knowledgeable about QuickBooks,
Prevailing Wage mandates, and AIA billing. We will be pleased to answer any questions, engage in an in-depth discussion
about how the products work and how they might be of benefit to you. We will even arrange a live on-line
demonstration for you, at your request.
Since we offer a trial version of our software (available upon request at the end of each demonstration)
before any money is spent, returns are expressly prohibited.
No Refunds under any circumstances.
In the event of a defective CD
Defective CD's sometimes happen, and will promptly be replaced by Sunburst Software Solutions, Inc. upon notification
by the customer. All replacement CD's will be shipped Priority Mail through the US Postal Service.
NOTICE:
This return policy has become part of our End User License Agreement, effective August 1, 2003 to
comply with VISA, MasterCard, and American Express mandates that require proof of Return Policy Disclosure for all sales.
Our End User License Agreement is displayed on our website,
enclosed in printed form as part of our software manuals, and
included in the Program's Help file; and must be accepted prior to the ability to fully download and/or install
the software; and as such constitutes signed proof of prior disclosure of the policy.
Software License Agreement |
Privacy Policy | Software Support Policy
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