Sunburst Software Solutions Inc

What kind of Support & Training is offered with Overtime Entry Solution?

Support and Training are entirely separate issues in our opinion; so first, we'll provide you with our definitions:

Sunburst Software Solutions, Inc. defines Technical Support as "Knowledgeable people assisting the users of our software products."  Our software programs have been designed to be very user friendly and straightforward - requiring that you only enter information that QuickBooks is incapable of holding, and "teaching" the program about your company, and how you operate.  Therefore, our technical support services have been designed to help you solve a specific problem that you are having with a product - rather than providing training, customization, or other training services (such as, QuickBooks training, training new employees, or what is really considered to be IT Services/Computer Consulting) - so, the word "assisting" in this definition is extremely important.

•  If you call us and we have to "teach" you to use our software, "walk you" through setup, which has been documented in the "Training Demonstrations" or found in the manual/in-program Help, train new employees that you hire, or provide QuickBooks training - that is, indeed, considered training - and is billable to you.  (See Paid Training)
• If you call us and we help you with an error code or problem you have with our software, answer a specific question that you have about setup, or listen to your feedback about our software - that is considered "technical support."

All training is provided through written documentation found in our manual and in-program help (accessed from each OES window) AND Audio Videos (as they become available) - provided free of charge.

Telephone/email training will require you to purchase a training session.

Support is provided ONLY for diagnosing program errors and/or message windows.

Sunburst support reps do not have first hand knowledge of overtime laws in all 50 states; therefore, any setup/training issues not specifically mentioned above will require the purchase of a paid training session.