Sunburst Software Solutions Inc

Certified Payroll Solution - Reconciliation Step 2 Errors 

You could encounter any of the following errors, when clicking the Next Button on the Reconcile Payroll for Reporting Step 2 screen.

Timesheets (for Employee/Job/Wage) listed below are not in the Paycheck Detail, which causes gross wages and deductions, to be zero on the report.  Also, be sure that the check date range is mm/dd/yy or mm/dd/yyyy, is correct.  A list of Employees/Job/Wages follows.
CPS matches the timesheets with the paycheck detail.  The program found that the timesheets for the employee name/job name/payroll item name for the week you are running do not match the paycheck details.  There are 3 main reasons why this can happen.

1.  The dates specified when running CPS were incorrect, or one or more paycheck dates, are missing.  The program gets the hours worked , based upon the timesheet for the work week ending date, and the dollars (paycheck detail) for the report, based on the Paycheck Date Range, as well as, any dates entered into the "More Dates" section, to allow for layoff or makeup checks.  Be sure these dates are correct, and only include the actual check dates, for the period.

2. Sub-job and Job Names must be unique.  Having a sub-job name of "Elementary School" in more than one job, is not permitted.  Change the job/sub-job names so that they are unique.

3. Occasionally, when paychecks are created (or at a later date) a payroll item or job name can be changed in the paycheck detail, but QuickBooks does not automatically change or update the timesheet.  The timesheet must be changed to match the paycheck detail, or visa-versa.

Timecard/Paycheck for Employee/Job Listed below, have INACTIVE Payroll Wage Items.  In QuickBooks, choose Lists->Payroll Item List to see which ones are inactive (use the Show ALL option).  Employee/Job combinations are listed below.
The timesheet and paycheck detail for the employee shown contain payroll items that are currently marked as inactive, in QuickBooks.  Reactivate payroll items and rerun your report.

No Jobs were found.
There are three possible explanations for this error message.

1.  Nothing was found to report on.  Make sure that you have entered the correct week ending date, and check date range, to report.  Checks must be issued and printed, before reports can be created.  Paychecks that have been created have a "To Be Printed" status within your QuickBooks file, printing them finalizes the transaction.
2. Exit CPS, open QuickBooks, select the Window Menu, and choose, Close All.  From the QuickBooks File Menu, choose Utilities, and Rebuild Data.  Try running the reports again.
3. It is possible that you have duplicate company files on your computer.  Click on the Windows Start Button, select Search or Find, select for File or Folders, in the Search for Files or Folders named box, enter *.qbw, and choose to Look In, either your Local Disk C or the entire network, click on the Search Now button.  This could take several minutes, so please be patient.  When you receive the list of QuickBooks files found on your computer or the network, from the View Menu, choose Details, and look for the most recently modified file.  If you need further assistance, please contact us.

No jobs are available to print.  Please be sure that you have not checked the "Non-Reporting" box on the jobs that you wish to create reports for.  Double check your jobs.
In CPS choose Linked Data and Jobs, highlight the Job you wish to create reports for, and select the Edit button, and verify that the "Non Reporting Job" box is NOT checked.  Repeat this task with other jobs that need reports.