Sunburst Software Solutions Inc

Certified Payroll Solution -  Errors When Printing Reports 

Below are the most common errors or problems that you could encounter, when attempting to Preview or Print your final certified payroll reports.

Run Time Error 91.
This error signifies that Microsoft Excel, and/or Word, are not installed on this computer.

Run Time Error 429 - Active-X Component.  Can't create object.
This error signifies that CPS cannot start Microsoft Word in order to create the Statement of Compliance, the certified payroll report has printed successfully.  Exit the error.

Option 1 - From the CPS Help Menu, choose Repair, Registry Entries.  Rerun your reports.
If the error still occurs - Exit the error, exit CPS, close QuickBooks.
Option 2 - Make sure that you have applied ALL of the Miscrosoft Service Packs for your Office Installation.  Open Microsoft Word, go to the Help Menu, choose About Microsoft Word, and look at the first line of information - it will give you your Office Version (2003) a series of numbers in parenthases and should have SP?.  If you have no SP information, click OK at this window ,and again from the Help Menu, choose Check for Updates.  If you are running Office 2003, you should be at SP 2.
Option 3 - Start Microsoft Word.  From the Help Menu, choose Detect, and Repair.  You may be asked for your original Office installation CD's.  Close Word, Start QuickBooks, start CPS, and rerun your reports.
If the error still occurs - Exit the error, exit CPS, close QuickBooks.
Option 4 - Uninstall Microsoft Word (Office) from Windows Control Panel -->Add/Remove Programs.  Reboot your computer, reinstall Office, apply any necessary Office patches.  Start QuickBooks, start CPS, rerun your reports. 

Error 80010105 Automation Error, also may show as -2147417851.
This error occurs when one is trying to print reports.  More specifically, CPS is trying to start Microsoft Excel or possibly Microsoft Word.

It is possible that your anti-virus program is causing this error by not letting CPS start Excel or Word.  This error has been reported by a customer using Kaspersky Anti-Virus.

To determine if your anti-virus program is causing this error:

1. Stop all internet traffic
2. Disable your anti-virus program (usually right-clicking its icon in the system tray), will display this option
3. Try printing your reports

If disabling your anti-virus enables you to print your payment applications, then you must add the programs listed below to "Trusted Processes".  Once you have added the programs to "Trusted Processes", your anti-virus can stay enabled, when running CPS.

A dd Cps.exe, CpsEEOC.exe, CigyOfChicagoEEO.exe, CpsBenefit.exe, and MNEEO13.exe to "Trusted Processes" - these files are located in your CPS Program Path.  If you do not know what your CPS Program Path is, from the CPS Help Menu, choose Help, then About.

If disabling your anti-virus program does not correct this error, follow these steps:

1. In Microsoft Excel or Word, select the Help Menu->choose Detect & Repair.  Follow the prompts for repairing the installation.  This process may ask for your original Office installation CD's.
2. If the problem still persists after #1 above, you will have to uninstall, and then reinstall, Microsoft Office.  Once Office has been reinstalled, update the installation, and apply all Service Packs and/or Maintenance Releases.  Updating Office is accomplished by selecting the Help Menu->Check for Updates.

Invalid Registration, Not Registered, or Product Not Licensed.
These messages do not pertain to your Certified Payroll Solution license and/or registration, but rather, are coming from either Microsoft Word and/or Excel.  Usually, Excel and/or Word will give you so many times to start the program, after these attempts are exhausted; you are required to register or license the product, before continued use.  To correct his problem, Exit CPS and start Word, and/or Excel, to register, license, or activate, the product.

Make sure that you have applied ALL applicable Service Packs to your Office Software, for example, if you are using Office 2003 you should be at Service Pack (SP) 2.