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Certified Payroll Solution - User Reviews
 Wonderful
Program and Terrific Customer Service
I had been hand writing certified and compliance reports for years until I stumbled onto this program.
I have used it for over a year now and it has been wonderful! Easy to use, error free and it has
saved me NUMEROUS hours and headaches that came with handwriting (and calculating) these reports. I
have had the pleasure of working with Nancy at Sunburst the last couple of weeks on tweaking some reports
for the State of Minnesota, and she has answered every question I have had and has returned my phone calls
within hours. There is never a "stupid" question, she helped me with everything! Thanks Nancy
for your help, and for a wonderful solution to a tedious, time consuming job!
Christina Jandro, EA
L&S Contracting, Inc., Rosemount, MN
CPS User since September 2003
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Certified
Payroll Solutions
This answers my prayers for a fully integrated feature for our Certified Payroll Reports and Union
Benefit reports. After 24 years of doing it manually (exporting reports from QuickBooks to Excel),
finally a program that takes out the middleman (me) from the procedure and reduces my work on payroll by
an average of 3 hours per week and does it all so quickly and the most important part: It's Always Correct.
No typos or transpositions to correct. Thanks Ben and Nancy for a great program and most important -
thanks for your one on one support, it's truly what every payroll/bookkeeper has wanted in a payroll type program.
Easy to install. Easy to learn. Easy to run.
Linda Landis
Landis Painting Company, Inc., Indianapolis, IN
CPS & CAPS user since March 2004
Certified
Payroll Solution a real time saver
I have been using Certified Payroll Solution (CPS) for about 4 years. In the past weekly-certified
payroll reports were a real time consuming process. We typically have 10-15 jobs in progress that
require certified payroll reports and filling them out manually or even on a spreadsheet would usually
become a half-day or more ordeal. We purchased CPS and after about an hour setup it now takes about 10 minutes
a week to process the 10-15 jobs and sign the reports ready to mail or fax. Problems with the setup and software are
few, however, when we don't understand or there is a problem I pick up the phone and about 95% of the time Nancy or Ben
will answer the phone and pleasantly answer the problem. I can only think of one time that I called and got the
machine. I left a message and was contacted in less than 30 minutes. They are great to talk to for support
and will take all the time needed to work out any problem, even if it is not all their problem. I had a problem
with networking CPS and Ben talked me through and stayed on the phone while I tested the fix on all of the computers
on the network. We were on the phone for 50 minutes as I discovered when I got my phone bill. The great part
is the support is covered by a nominal annual support fee. I strongly recommend CPS for anyone using QuickBooks and in
need of certified payroll reports.
Rick Michel
F & M Mechanical, Adkins, TX
CPS user since July 2002
Software
and More
When my husband's company decided to bid on public works jobs I was terrified. I was not only
running my own business but also taking care of my 15-month-old daughter. We had considered using a
Payroll service but to our dismay they did not provide a certified payroll report. I searched the web
and being a devoted Intuit customer for the last 14 years was excited about the product Sunburst Software
Solutions offered. My husband called and was very impressed with the product but most importantly the tandem
of Ben and Nancy Smyth, the owners. We immediately purchased the software and were on our way. I cannot
rave enough about the program. First and foremost the manual was easy to read and extremely helpful.
It not only set me up for the certified payroll but also taught me a few things about QuickBooks that I didn't already know.
When I had a question or was confused about something Ben and Nancy were always there to help. They are very
polite, professional, knowledgeable and most importantly have a sense of humor. They are a small business as we are
and they understand the time constraints and difficulties of running a business. Much thanks and
kudos for the Smyths. Intuit has a wonderful partner.
Ben and Karey Venegas
Venegas Companies, Walnut Creek, CA
CPS user since January 2004
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