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7-11-2011 8004042C Application Certificate has been revoked by certification authority

FALSE 8004042C Error Connecting to QuickBooks file.  This application's certificate has been revoked.

Monday July 11, 2011

All of our customers and trial users could possibly be receiving a FALSE 8004042C Error Connecting to the QuickBooks file message with the following Description:  This application's certificate has been revoked by its certification authority.  An application must have a valid certificate to access QuickBooks company data files.

Rest assured that our digital certificate has NOT been revoked, but rather a new one has been issued and you will be required to update your software to the MOST current release.

Why am I receiving an 8004042C Error Connecting to the QuickBooks file/This application's certificate has been revoked by its certification authority?

Ben's computer crashed and he had to restore/rebuild it.  As with any type of crash/recovery; things get "lost".  One of the things that he "lost" was the digital certificate that is required to sign the code for our software.  The company that we purchased the digital certificate from generated a new license for us, however, in the process they revoked the old digital certificate, making it invalid - which they did NOT tell us would happen.

What is a digital certificate and why do you need one?

A Software Developer, such as ourselves are required to purchase a digital certificate to validate the software code that they write. 

As simply put as possible:  This digital certificate provides proof that they are who they say they are and that the software program you have purchased is actually written by them.   Intuit requires that ALL 3rd party add-ons are digitally signed and that the certificate issued to the developer remains active, valid and current before the application is allowed to access your QuickBooks company data file. 

If a valid digital certificate is not found Intuit prevents you from using the 3rd party program.

Digital certificates must be updated {purchased/paid for/upgraded} periodically.

Ok, so how do I resolve the 8004042C error and use my software?

ALL existing customers using Certified Payroll Solution, Construction Applications for Payment Solution, Wage Manager, or Crew Overtime Entry Solution will need to perform the following 3 Steps on EACH computer that the program is installed on:

Part 1 - Update your software - follow these instructions CAREFULLY!  ***In rare circumstances, if the update does not work see below.

  • For Certified Payroll Solution (CPS): Go to the CPS Help menu -> choose Check for Updates -> from the Select an Update drop-down menu, choose Version 5.0.491 (or higher, for example 5.0.492, 5.0.495, 5.0.500, etc.) -> click the Download & Install button twice.  Update available as of 12:00 noon on 7/11/2011 
  • For Construction Application for Payment Solution (CAPS): Go to the CAPS Help menu -> choose Check for Updates -> from the Select an Update drop-down menu, choose Version 5.0.246 (or higher, for example 5.0.247, 5.0.249, 5.0.250, etc.) -> click the Download & Install button twice.  Update available as of 1:00 pm EST on 7/11/2011
  • For Crew Overtime Entry Solution (COES):  Close QuickBooks.  Start Overtime Entry -> click the Overtime Setup button -> click Licensing -> and click the link that says Click here to download a new installation/updated program.  You must save the program to your computer.  After the program has been saved, remove the current installation by clicking the Start button -> Control Panel -> Add/Remove Programs for Windows XP OR Programs & Features for Window Vista and 7.   Locate the new saved installation of COES and double-click on it to run the installation wizard.  Now proceed to Part 2.    Update available as of 2:30 pm EST on 7/11/2011
  • For Wage Manager Solution (WMS) WITHOUT CERTIFIED PAYROLL SOLUTION - From the Start button on your task bar, go to Control Panel, choose Add/Remove Programs for Windows XP OR Programs & Features for Vista and Windows 7.  Find Wage Manager Solution and choose Uninstall.  Download a current program, default by clicking here , run through the installation routine.   Update available as of 1:20 pm EST on 7/11/2011
  • If you are unable to connect to the Web Service Center to download the update/new installation AND you currently have an active maintenance agreement - the issue is most likely a simple matter of our server being extra busy - try again in a few minutes.

***IF THE UPDATE DOES NOT INSTALL:

If the update does not install, this is usually due to a firewall issue, please use these steps instead:

  • In CAPS/CPS use Help -> About -> Login to the Web Service Center....
  • On the right side of the web page, click for a New Installation, under the "Installing on a new computer."
  • Download the current CAPS/CPS setup program and SAVE it to your hard drive, remembering where it is saved.
  • Uninstall the current version of CAPS/CPS that is listed. {Start button -> Control Panel -> Add/Remove Programs for Windows XP OR Programs & Features for Window Vista and 7}.
  • After uninstalling, locate the saved download - CpsV5Setup OR CapSetup - and double click that file to reinstall the program.
  • You can now proceed to Part 2.

Part 2 - Remove the integrated application from QuickBooks.

  • Log into QuickBooks as the QuickBooks Administrator AND in Single-User Mode
  • From the QuickBooks Edit menu -> choose Preferences -> Integrated Applications-> click on the Company Preferences tab.
  • REMOVE all instances of the product(s) that you have purchased, by clicking on each listing individually and then clicking the Remove button.
  • 8004042cWhen all instances of the program(s) have been removed, click the OK button.  Keep everyone else out for another 5 or so minutes.

Part 3 - Program Specific Instructions for Connecting to QuickBooks and Granting permissions.

  • Certified Payroll Solution:  When the update has installed Start QuickBooks {single-use mode, logged in as the QuickBooks Administrator}, from the CPS Run menu -> choose Certified Payroll Report -> click Next -> grant permissions IN QuickBooks for CPS to access your company data file.  Once permissions have been activated, in CPS you can click the Back and then the Cancel button, switch to QuickBooks and restore multi-user mode if necessary.  NOTE: Installing the update will also update the Wage Manager program, BUT you must also grant permissions separately in order for Wage Manager to access QuickBooks.
  • Construction Application for Payment Solution:  When the update has installed Start QuickBooks {single-use mode, logged in as the QuickBooks Administrator}, from the CAPS File menu -> choose Application for Payment -> click Next -> grant permissions IN QuickBooks for CAPS to access your company data file.  Once permissions have been activated, in CAPS you can click the Back and then the Cancel button, switch to QuickBooks and restore multi-user mode if necessary.
  • Crew Overtime Entry Solution - When the new program has  finished installed Start QuickBooks {single-use mode, logged in as the QuickBooks Administrator}, within COES click the Overtime Setup button -> select QuickBooks Setup -> click QuickBooks AND then click the Acquire data from QuickBooks for Setup & Preferences button.  Once permissions have been restored, exit COES, switch to QuickBooks and restore multi-user mode if necessary.
  • Wage Manager Solution (Without Certified Payroll Solution):  Start QuickBooks {single-use mode, logged in as the QuickBooks Administrator}, from Wage Manager -> choose Use Open QuickBooks file -> grant permissions IN QuickBooks for WMS to access your company data file.  Once permissions have been activated, exit Wage Manager, switch to QuickBooks and restore multi-user mode if necessary.

If you are a Trial User:

You will need to uninstall the trial version by clicking on the Start button on your task bar, go to Control Panel, choose Add/Remove Programs for Windows XP OR Programs & Features for Vista and Windows 7.  Find the program(s) in question and individually select and choose the Uninstall option.  From your original trial email, click the links to download and install a new version of the software.

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We sincerely apologize for the inconvenience that this issue has caused and are working as quickly as possible to correct the situation.  It takes quite a bit of time to correct the issue, build new updates, upload them to our web service center, prepare documentation such as this so you can correct the problem, notify you of the problem and how to resolve it AND handle the incoming support calls from people who are currently experiencing this problems.

Your patience is appreciated.  By following the detailed instructions provided you should be able to correct the problem without having to contact us.

Nancy & Ben        

 


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